Acknowledgments

Portions of "Manager's Manners" are based on Peggy Post and Peter Post, Emily Post: The Etiquette Advantage in Business (New York: HarperCollins, 1999), 104-108.

Portions of "Business Meetings" are based on Joan M. Steinauer, "Meeting Manners," Incentive, April 1999, 88.

Portions of "Business Gifts" are based on "Tis Better to Give—and Receive Well," Incentive, August 2001, 12-19, and Mark McMaster, "Image Makers & Breakers: Corporate Gift Etiquette," Sales & Marketing Management, December 2001, 20.

Portions of "Dealing With Angry Customers" are based on Mary Ellen Guffey, Business Communication: Process and Product, 4e (Cincinnati: South-Western Publishing, 2003), 73, and Emily Post: The Etiquette Advantage in Business, 229-230.

Portions of "Telephone Manners" are based on Mary Ellen Guffey, Business Communication: Process and Product, 4e, 512-514.

Portions of "Cell Phone Etiquette" are based on Mary Ellen Guffey, Business Communication: Process and Product, 4e, 18.

Portions of "E-Mail Etiquette" are based on Mary Ellen Guffey, Business Communication: Process and Product, 4e, 216-217.

Portions of "Gender-Free Etiquette" are based on Marjorie Brody, "Ten
Commandments for Gender-Neutral Etiquette," <http://www.novatrain.
com/articles_html/MarjorieBrody,CSP,CMC_530.html> (Retrieved 20 January 2002), and Emily Post: The Etiquette Advantage in Business, 134.

Portions of "Business Dining" are based on "Disastrous Dining Sins," Association Management, September, 1999, 19; Margo Frey, "Poor Dining Etiquette Can Damage Careers," Workplace & Careers <http://www.jsonline.com> (Retrieved 8 December 1999).

Portions of "Avoiding Social Blunders When Abroad" are based on Mary Ellen Guffey, Business Communication: Process and Product, 4e, 108-111, and Emily Post: The Etiquette Advantage in Business, 470-473.