Expect to earn the respect of clients and workers. Be polite to everyone.
Keep an open door. Be available to receive ideas, general comments, and complaints
from employees.
Listen carefully. Don't try to complete other tasks while talking with an
employee. Be open to others' views and suggestions.
Give compliments freely; they cost you nothing.
Provide thorough instructions when assigning projects.
Encourage feedback. Use a "how-could-we-do-it-better" approach in coaching
employees.
Use fear or threats to manipulate employees. Changed behavior is more effectively achieved through constructive, positive criticism than through threats of demotion or firing.
Expect employees to be your good buddies. Socialize at company events, but
generally do not socialize after hours just for fun. Employees should not
feel obligated to party with the boss. Relationships with employees work best
if they are professional only.
Deliver bad news publicly. Find a setting that offers confidentiality. Try
to deliver bad news face-to-face rather than in writing or by telephoning.
Divulge confidential information given to you by employees.
